At Kerassentials, we are committed to your satisfaction and confidence when purchasing our products. Our goal is to ensure that every customer has a positive experience while using our natural formula for healthier nails and skin. If for any reason you are not completely satisfied with your purchase, we offer a clear, hassle-free return and refund process.
1️⃣ Easy Returns Within 60 Days
Every order of Kerassentials is covered by our 60-Day, 100% Money-Back Guarantee. This means:
You have 60 days from the date of purchase to try the product risk-free.
If you are not fully satisfied with the results, you can request a full refund, no questions asked.
This guarantee applies only to products purchased through the official Kerassentials website.
We believe in the quality and effectiveness of our products, and this policy allows you to test them without any financial risk.
2️⃣ How to Initiate a Return
Returning your Kerassentials order is simple and straightforward:
Contact Customer Support: Send us an email at [[email protected]] with your order number and reason for the return.
Follow Instructions: Our support team will guide you through the return process and provide any necessary shipping details.
Return the Product: Ship back the product in its original packaging if required.
Receive Refund: Once your return is processed, we will issue a full refund to your original payment method.
Most refunds are completed within 5–7 business days after we receive the returned item, but the time may vary depending on your bank or payment provider.
3️⃣ Conditions for Refunds
To ensure a smooth return process, please keep in mind the following conditions:
Refunds are available for unused or partially used products within the 60-day period.
Products must be returned in their original packaging if requested.
Refunds are processed in the same form of payment used to place the order.
No hidden fees or extra charges are applied. Your refund will be 100% of the purchase price, giving you complete peace of mind.
4️⃣ Exchanges
Currently, Kerassentials does not offer direct product exchanges. However, if you received a damaged or incorrect product, please contact our support team immediately. We will provide a replacement or issue a full refund as quickly as possible.
5️⃣ Why We Offer This Return Policy
We understand that trying a new health or skincare product can feel like a risk. That’s why Kerassentials offers a 60-Day Money-Back Guarantee:
To give you confidence in your purchase
To allow enough time to see real results
To ensure you feel fully supported if you encounter any issues
This policy reflects our commitment to quality, safety, and customer satisfaction.
6️⃣ Contact Information for Returns
If you need to start a return, ask questions, or get help with your order, please contact us:
Email: [[email protected]]
Phone: [Insert Phone Number]
Address: [Insert Company Address Here]
Our customer support team is dedicated to resolving your concerns quickly and ensuring a smooth, stress-free return experience.
🌟 In Summary
Kerassentials’ Return & Refund Policy ensures that:
You can try the product risk-free for 60 days.
Refunds are simple, fast, and hassle-free.
Your purchase is fully protected, giving you peace of mind while improving your nail and skin health.